This publication is available periodically, for no charge, via e-mail and through on-line access.
- Late January 2010
- Recent Operational Metric Trends - Account and Membership Administration
- January 2010
- Recent Operational Metric Trends - Sales and Marketing
- Late October 2009
-Growth in Medicaid Plans' Core Administrative Costs Declines in 2008
- October 2009
-Medicare Plans’ Administrative Costs Increase on Marketing Growth in 2008
- August 2009
-Blue Cross Blue Shield Plans Post Decline in Growth of Administrative Costs in 2008
- July 2009
-Independent-Provider Sponsored Plans Post Increase in Administrative Costs, and Decline in Ratios, in 2008
- April 2009
-Best Practices for Health Plans: An Enterprise View
- February 2009
-The Promise of Information Systems
- December 2008
-Reform and Administrative Costs of Small Group and Individuals
- November 2008
-Review of Blue Cross Blue Shield Operational Trends
- Late October 2008
-Medicare-Oriented Plans' Administrative Cost Growth Increases Remain Modest in 2007
- October 2008
-Medicaid-Oriented Plans' Administrative Expense Benchmarks Available
- September 2008
-Independent/Provider-Sponsored Plans Post Decline in Administrative Cost Growth Rate in 2007
- August 2008
-Blue Cross Blue Shield Plans Versus Independent / Provider-Sponsored Plans
- July 2008
-Blues Post Modest Trends in Administrative Costs in 2007
- June 2008
-Scalability of Health Plan Administration
- November 2007
-Medicaid-Oriented Plans' Administrative Expense Benchmarks
- October 2007
-Medicare Advantage Performance Benchmarks Released
- Late August 2007
-Performance Benchmarks for Larger Plans Released
- August 2007
-Provider-Sponsored Administrative Expense Benchmarks Published
- July 2007
-Blue Cross Blue Shield Administrative Expense Benchmarks Published
- June 2007
-Sherlock Expense Evaluation Status Report
- April 2007
-Benchmarking and Business Combinations
-New Innovations in SEER
- March 2007
-If Not Scale, Then What?
- January 2007
-Scale Somewhat Affects Administrative Expenses of Blue Cross Plans
- November 2006
-Administrative Expense Benchmarks for Medicare Advantage Health Plans
- August 2006
-Provider-Sponsored Administrative Expenses Surge
- Late July 2006
-Blue Cross Blue Shield Administrative Expense Benchmarks Published
- July 2006
-Blue Cross and Blue Shield Plans Report Modest Expense Growth in 2005
- May 2006
-Administrative Expenses for Provider Sponsored Plans Increase Last Year
- April 2006
-Medicare Advantage Administrative Expense Costs
- January 2006
-Lessons for Health Plans from the Investments industry- Part 2
- November 2005
-Lessons for Health Plans from the Investments Industry- Part 1
- October 2005
-Evolution of the Health Insurance Product and Its Effects
- September 2005
-Medicaid Administrative Expense Costs Published
- August 2005
-Provider-Sponsored Administrative Expense Benchmarks Published
- July 2005
-Blue Cross Blue Shield Administrative Expense Benchmarks Published
- June 2005
-Early Results Suggest Effective Administrative Cost Management
-From Benchmarking to Actions Steps
- May 2005
-Administrative Benchmarks for Medicare-Oriented Plans
- April 2005
-Benchmarks as a Catalyst for Change
- January 2005
-Benchmarking in 2005
-Medicare Advantage
- December 2004
-Best Practices for Customer Service
- September 2004
-Comparison Between Provider-Sponsored and Other Plans
- August 2004
-Administrative Expense Benchmarks for Publicly Traded Companies
-Background on the Public Companies and SEER
- July 2004
-Administrative Expense Benchmarks Published
- June 2004
-Blue Cross Blue Shield System Financial Analysis Available
- April 2004
-Administrative Expense Benchmarks for Larger Health Plans Published
-Outsourcing for Health Plans
- March 2004
-Best Practices for Blue Cross Blue Shield Plans
-New Study on Very Large Health Plans
- January 2004
-Benchmarks for Medicaid-Oriented Plans’ Administrative Expenses: 2003
- October 2003
-Administrative Expense Benchmarks for Provider Sponsored Health Plans Published
- September 2003
-Sherlock Company Releases Operational Benchmarks for Health Plans
- August 2003
-Administrative Expense Benchmarks for Publicly Traded Companies Published
- July 2003
-Administrative Expense Benchmarks for Health Plans Published
- June 2003
-Kaiser Permanente Chooses SunGard’s MACESS.exp to Implement Improvements
-Wakesoft’s Server to Support Harford’s Group Benefits
- May 2003
-Sherlock Expense Evaluation Reports: Are These Firms My Peers?
- April 2003
-Blue Cross and Blue Shield of Rhode Island Team Up With Perot Systems
-Staffing Analyses of SEER Participants
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